Do you offer refunds or exchanges?

All sales are final.
We do not offer refunds or exchanges for change of mind. Each piece is carefully inspected prior to dispatch to ensure it meets our quality standards. 

What if my item arrives damaged or faulty?

In the unlikely event that your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and assist where appropriate. Damage caused by wear, misuse, improper care, or accidental handling is not considered a manufacturing fault.

Are your rings adjustable?

Yes. Our rings are designed with an adjustable fit, offering flexibility and comfort across a range of finger sizes.

Will adjustable rings lose their shape?

When adjusted gently and worn with care, our adjustable rings are designed to maintain their shape. Repeated or forceful bending may compromise the structure and is not considered a fault. We recommend adjusting once to your preferred fit.

What materials are used, and will they tarnish?

Our jewellery is crafted using quality materials. However, all metals naturally experience wear over time. Changes in colour, shine, or plating caused by moisture, body chemistry, fragrance, or daily wear are part of the natural ageing process and are not considered defects.

How should I care for my jewellery?

To preserve the beauty of your piece, we recommend removing jewellery before showering, swimming, exercising, or sleeping. Avoid contact with water, perfumes, lotions, and harsh chemicals. Store your jewellery in a dry place, ideally in its original pouch or box when not in use.

Can I wear my jewellery every day?

Our jewellery is designed for elegance and longevity. While suitable for regular wear, exposure to moisture, chemicals, friction, or impact may affect the finish over time.

Do the product images reflect the actual item?

Yes. We strive to present our jewellery as accurately as possible. Slight variations in colour or appearance may occur due to lighting conditions, screen settings, and handcrafted details.

What if my packaging arrives imperfect?

While each order is packaged with care, outer packaging may show minor signs of handling during transit. This does not affect the condition or quality of the jewellery inside.

What if I have sensitive skin?

Individual skin sensitivities vary. If irritation occurs, we recommend discontinuing wear. We are not responsible for reactions related to individual allergies or sensitivities.

Can I cancel or change my order after placing it?

Once an order is placed, it cannot be cancelled or modified, as processing begins promptly to ensure timely dispatch.

Who is responsible for shipping details?

Please ensure all shipping information is entered correctly at checkout. We are not responsible for delays, losses, or returns resulting from incorrect or incomplete address details.

Important Notice

By placing an order with us, you acknowledge and agree to our store policies, including our no-refund and no-exchange policy. All product descriptions, images, materials, and sizing information are provided in good faith to assist your purchase decision. Our adjustable rings are designed for flexibility and comfort; however, excessive force or repeated bending may affect their structure and longevity. Normal wear, ageing, and material changes over time are not considered manufacturing faults.